![]() Basically, it might be the most important aspect that affects the chatbot price. You also need to decide how to build a chatbot. So, the next move is to identify the requirements and functional units of a chatbot, such as: The discovery phase is about learning what business has, wants and needs. How many users do you expect your chatbot to serve? What is the expected conversational flow?Īlthough the questions are fairly simple, this step is crucial for in-depth analysis since the outcomes of this phase determine the following chatbot development stages.How many messaging platforms are you going to cover? What are they?.Which processes a chatbot can automate in your case (presale customer communication, customer support or any other)?.Do you want a chatbot to entertain the clients or to provide full customer support with minimum human involvement?. ![]()
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